Shipping policy

SHIPPING POLICY

ELLORA GOLD Shipping Policy

Effective Date: [DD/MM/YYYY]

ELLORA GOLD currently ships within India unless a product listing specifically states otherwise.

1. Order processing

Orders are normally processed after successful payment confirmation and verification.

Because ELLORA GOLD products may be high-value items, certain orders may require additional verification before dispatch.

Processing time may vary depending on:

product availability;

payment confirmation;

customer verification;

order value;

packaging requirements;

operational or security checks.

2. Delivery

Estimated delivery dates shown on the website are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by:

courier delays;

weather;

public holidays;

strikes;

incorrect/incomplete addresses;

customer unavailability;

security checks;

circumstances outside our reasonable control.

3. Shipping address

Customers are responsible for providing a complete and accurate delivery address and reachable phone number.

ELLORA GOLD may contact the customer to verify the shipping details before dispatch.

4. High-value shipments

Gold products may be shipped using delivery services and packaging appropriate to the value and nature of the product.

Additional verification, signature-on-delivery, OTP verification or other security procedures may be used where appropriate.

5. Delivery attempts

Customers should ensure that an authorized person is available to receive the shipment.

If delivery cannot be completed because of customer unavailability, incorrect address or refusal to accept delivery, additional delivery attempts or charges may apply depending on the courier and circumstances.

6. Damaged/tampered package

If the package appears damaged or tampered with at delivery, the customer should document the condition and contact ELLORA GOLD immediately.

Please retain:

outer packaging;

shipping label;

inner packaging;

product;

photographs/videos;

delivery documentation.

7. Lost shipments

If a shipment appears delayed or lost, ELLORA GOLD will coordinate with the applicable delivery partner and investigate the shipment.

Resolution will be handled according to the courier/insurance terms applicable to the shipment and applicable law.

8. Shipping charges

Shipping charges, if applicable, will be displayed at checkout before the order is completed.

Free shipping, if offered, will apply only according to the terms of the relevant promotion.