Refund policy

1. RETURN & REFUND POLICY

ELLORA GOLD Return & Refund Policy

Effective Date: [DD/MM/YYYY]

At ELLORA GOLD, we take care to ensure that every gold product is accurately described, securely packed and checked before dispatch.

Because our products may be high-value precious-metal products, returns, cancellations and refunds are subject to the conditions below.

1. Damaged or tampered delivery

Customers must inspect the outer package when it is delivered.

If the package appears damaged, opened, tampered with or otherwise compromised:

Do not discard the packaging.

Take photographs/video of the package before opening it, where reasonably possible.

Record an unboxing video showing the package, shipping label and product.

Contact ELLORA GOLD at elloragoldofficial@gmail.com as soon as possible.

Provide the order number, photographs/videos and details of the issue.

We will investigate the matter with the relevant delivery/insurance partner where applicable.

2. Wrong, defective or materially different product

If you receive a product that is materially different from the product ordered, or if there is a verified manufacturing/product defect, contact us within 48 hours of delivery.

After verification, ELLORA GOLD may, as applicable:

replace the product;

arrange an appropriate return;

issue a refund; or

provide another appropriate remedy required by applicable law.

3. Change-of-mind returns

Due to the nature and value of precious-metal products, change-of-mind returns are not automatically accepted.

Where ELLORA GOLD voluntarily offers a return for a particular product, the applicable product page or order communication will specify the conditions.

Nothing in this policy is intended to exclude or restrict any consumer right that cannot legally be excluded.

4. Order cancellation

Cancellation requests should be sent as soon as possible after placing the order.

Once an order has entered processing, been packed, dispatched or otherwise transferred for fulfilment, cancellation may no longer be possible.

Where cancellation is accepted, any refund will be processed using the applicable payment/refund method, subject to applicable law and payment-provider processing times.

5. Product condition for an approved return

Where a return is approved, the product must be returned in the condition specified by ELLORA GOLD.

This may include:

original product;

original packaging;

certificate/invoice/documents supplied with the product;

security packaging or tamper-evident packaging, where applicable;

accessories supplied with the product.

Products showing alteration, damage, misuse, unauthorized testing, tampering or substitution may be subject to investigation and may not qualify for a voluntary return.

6. Verification

For high-value returns, ELLORA GOLD may verify:

product identity;

weight;

purity/fineness;

serial/certificate details, where applicable;

security marks;

packaging;

condition of the product.

Where a product is alleged to have a purity or quality issue, appropriate testing or verification may be undertaken.

7. Refunds

Approved refunds will normally be processed after the returned product has been received and verified.

The refund amount and method will depend on:

the reason for return;

applicable law;

the payment method;

taxes actually charged;

shipping charges;

any applicable deductions permitted by law.

Refund processing by the payment provider or bank may take additional business days after ELLORA GOLD initiates the refund.

8. Non-returnable situations

Subject to applicable law, voluntary returns may not be available where a product:

has been altered or modified;

has been damaged after delivery;

has been used improperly;

has been tampered with;

has missing documentation or packaging required for verification;

cannot be authenticated as the product originally supplied.

9. Contact

For return/refund requests:

Email: elloragoldofficial@gmail.com

Address: Marepally, 2-45, Marepally, Telangana, India

Phone: [ADD PHONE NUMBER]